In addition to the wide range of professional and free service and information tools available, StepOver GmbH also offers tailor-made service products according to the customer needs:

With the StepOver software support contract, you will always have the most recent version of your software products. The software support contract includes all software updates and upgrades (e.g. from version 3.x to version 4.x). This way, no additional update and upgrade costs are incurred and you will always have the latest version of your product, even beyond the warranty period.

Note: by default, StepOver covers expired software versions up to one year after the launch of the follow-up release, i.e. until the end of the warranty period.

Software Maintenance Contract

Even the best support and the highest product quality cannot entirely prevent software applications from not always behaving as expected in any possible combinations and integration with other products. Both company integration and interaction with remote applications sometimes cause difficulties that can’t be solved without on-site assistance. The software maintenance contract includes free fault repair, debugging and, whenever needed, on-site assistance and defined response and repair intervals for the entire duration of the contract.

Hardware Warranty Extension

With their extremely low failure rates and high durability, StepOver signature pads are among the most reliable IT products available on the market. By default, our hardware products come with a two-year warranty. However, if a longer use of the signature pads is intended, it can be useful to contract a warranty extension (up to 5 years), in order to obtain long-term planning capabilities and to avoid any repair-related expenses, e.g. due to administrative or bureaucratic reasons. 

 
The services described in this section merely outline the spirit of the individual contracts. Real services can vary according to the specific arrangement of the corresponding contracts with the clients. The stipulations applicable are those included in the corresponding contract.

All contracts mentioned above can only be directly concluded when the product is purchased.

If you are interested in our products, and would like to receive more information or watch a live presentation of our software, we are at your service! You can reach us:

By telephone:

Telephone: 0700 StepOver (0,12 €/Min. aus dem Festnetz der DTAG)
or
Outside Germany: +49 (0) 711 12026930

By Fax and E-Mail:

Fax.: +49 (0) 711 12026931
E-Mail: info(at)stepover.de

Directly through our website:

Contact form

Order form for free software demo version

Order form for hardware and software products

Do you have any queries or technical questions regarding StepOver products? Visit our service page (click here to access the service page) or contact us via:

Telephone: 01805 - 004225 (€ 0.14/Min. from the German land-line network)
E-mail: support(at)stepover.de