StepOver International GmbH - Service

StepOver International GmbH delivers exclusively outside the EU. For deliveries inside EU, please select the language English-UK&Ireland. Do not show note

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  • English - International

StepOver First Class Service & Support

FAQ


We provide answers to the most frequently asked questions about electronic signatures, StepOver signature pads, signature software, as well as to general questions about shipping.

Questions and answers

Support Assistant


The Support Assistant tries to locate and solve your problem via the Q&A dialogue. If the Support Assistant is not successful, you can also contact our Support Team directly.

Support Assistant

Remote maintenance tool


This remote maintenance software enables StepOver employees to view your computer and therefore support you more effectively when configuring software or resolving issues.

Remote Maintenance

Repair service


If your StepOver signature pad displays a fault, you can send it to us for repair. Read about how to proceed and what you need to do on the Repair service page below.

Repair service

Version history


Our version history will show you the various changes, improvements and new functions for every version of the software. Currently only available for our software "eSignatureOffice". You can find also older software versions.

Version history

Documentation


In addition to the official instructions and descriptions, here you will also find further documentation on StepOver signature software products available for all products.

Documentation

Software activation


Software products for purchase need to be activated online by entering a licence key. If the respective computer does not have an internet connection, you can perform the activation here.

Software activation

QS database


The StepOver database on Quality Assurance enables you to view every single quality test of your signature pad, as well as the length of the guarantee.

QS database





Technical Support

Do you have any technical questions? Our Support-Team will be pleased to assist you at all times!

You can contact the Technical Support team via:

Telephone: +49 (0) 711/12026942
e-mail: support(at)stepover.de