StepOver International GmbH delivers exclusively outside the EU. For deliveries inside EU, please select the language English-UK&Ireland. Do not show note
We provide answers to the most frequently asked questions about electronic signatures, StepOver signature pads, signature software, as well as to general questions about shipping.
The Support Assistant tries to locate and solve your problem via the Q&A dialogue. If the Support Assistant is not successful, you can also contact our Support Team directly.
This remote maintenance software enables StepOver employees to view your computer and therefore support you more effectively when configuring software or resolving issues.
If your StepOver signature pad displays a fault, you can send it to us for repair. Read about how to proceed and what you need to do on the Repair service page below.
In addition to the official instructions and descriptions, here you will also find further documentation on StepOver signature software products available for all products.
Software products for purchase need to be activated online by entering a licence key. If the respective computer does not have an internet connection, you can perform the activation here.
The StepOver database on Quality Assurance enables you to view every single quality test of your signature pad, as well as the length of the guarantee.
Do you have any technical questions? Our Support-Team will be pleased to assist you at all times!
You can contact the Technical Support team via:
Telephone: +49 (0) 711/12026942