StepOver America - e-Signature Solutions in the field service

StepOver International delivers exclusively inside the Americas (North- and South America). Do not show note

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  • English - America

Use of electronic signature devices in the field service

Commercial and field employees who travel to provide services in homes use StepOver products too. This allows clients to electronically sign, for example, maintenance agreements, service reports, insurance agreements, or purchase agreements. Once signed, these documents can be immediately transmitted in digital format to the back-end system to be processed. Thus, services can be invoiced as soon as they are contracted. Insurance brokers who work in homes use our electronic signature devices to obtain signatures on insurance applications or terms of service. The insurance buyer receives all contractual information, including the terms of the policy, as well as a copy of the application, in a data file instead of on paper. In the past, with signed paper documents, it was necessary to print all applications, as well as other documentation.

As well as the huge saving of paper, this process has an additional advantage: for example, one of our insurance group users was able to reduce the time between the insurance application and the production of the policy from around 3 weeks to only 3 days.

Just as with use in retail locations, we also guarantee maximum security in field use. Because the electronic device records not only an image of the signature itself but also extremely precise biometric data (pressure and velocity), in the event of legal proceedings handwriting experts can verify whether the signature did in fact belong to the person in question. Since this data is protected by an asymmetric key generated in the presence of a notary, the possibility of fraud is eliminated. It is thus impossible, for example, to use the signature on other documents. Furthermore, the signed and legally valid document is protected by means of a checksum so that it cannot be manipulated after the fact.

The signature pad products which are best suited to the special needs of employees offering services in homes are the naturaSign Pad Economy and naturaSign Pad Business. These devices have been specially designed for mobile use, and their compact and robust form factor fits perfectly in any laptop case.

Benefits:

    • Considerable streamlining of business processes and subsequent improvement in customer service, resulting in greater client satisfaction
    • Improvement in quality, since requests are not hand-written (thereby avoiding subsequent errors in processing due to illegible handwriting, missing information, typographical errors, obsolete forms, etc.)
    • Reduction of work load, in both the office and in the field (less data verification and data entry work, greater ease in transmitting requests, fewer questions and requests for clarification from the office, use of paper forms is avoided)
    • Possible savings on mobile printing
    • Streamlines the charging of commission by insurance salesmen
    • Risk of cancellation reduced, thanks to the fast processing of the policy
    • The cost of printing, mailing, faxing. or scanning the signed documents is eliminated
    • Service reports will be available immediately after the back-end-system has processed the signature, so that subsequent steps can be taken
    • Cash flow is optimized, since our devices allow for faster client invoicing